Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to SURFSTITCH.COM indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SURFSTITCH.COM. SURFSTITCH.COM reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on SurfStitch.com you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be a location in Australia, USA, EU and other countries.

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SurfStitch.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. SurfStitch.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SurfStitch.com is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SurfStitch.com.

Liability

SurfStitch.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Shipping and Delivery

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. SurfStitch will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. SurfStitch reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped. The delivery times provided by SurfStitch.com are estimates only. SurfStitch.com will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. " Last house at end of driveway", " Office hours 9-5"). Drivers are unable to grant specific requests such as " Deliver between 1-2pm" or " Leave parcel in garden shed". SurfStitch cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.

Refunds & Returns

Free returns are offered to orders shipping to an Australian address Only. If in any circumstance you pay for return shipping SurfStitch will not reimburse postage costs – all Free Returns must be through the returns section of the website. Only one free return label will be issued per order. Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear or earring purchase unless faulty within the manufacturer's warranty period. Returns must be made within the timeframe listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. SurfStitch will not pay to return these items to you. Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result. All Parcel Point returns are governed by the terms of service set by Parcel Point. For more information please see Parcel Point for more info.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only make until the order begins processing. SurfStitch cannot accommodate all address change requests. We highly recommend calling our customer service team on 1300 420 184 instead of emailing as we cannot guarantee instant responses to email enquiries.SurfStitch takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

International Customs Charges

Some orders may incur a customs or import duty charge. SurfStitch does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SurfStitch will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

Faulty Items and Warranty Information

All repairs are carried out by the manufacturer and not by SurfStitch. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. SurfStitch cannot control the availability of parts of replacement goods. SurfStitch has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, SurfStitch cannot be held accountable for repair periods or communication from the manufacturer.In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods. We aim to have your return processed within 24 hours of receiving the item; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks. Watch and Wetsuit returns: Each manufacturer may have different warranty periods or service standards for faulty items. SurfStitch works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on the warranty of your product, please contact the brand directly. GoPro Returns: Please ensure you have visited the GoPro Support site before contacting SurfStitch about your GoPro. Many questions and issues can be resolved here: www.gopro.com/support

Order Cancellations

If notified before goods have been dispatched, SurfStitch.com can accommodate order cancellations. If items have been shipped, SurfStitch.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Copyright and Trademark Notice

This site is owned and operated by SurfStitch Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SURFSTITCH PTY LTD.  All software used on the site is the sole property of SURFSTITCH PTY LTD or those supplying the software.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SURFSTITCH PTY LTD prior written permission.  All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SurfStitch.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  SurfStitch.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, SurfStitch.com shall immediately issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.  You acknowledge that SurfStitch.com is not responsible for the operation of or content located on or through any such site.

Credit Card Payments and Verification

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some orders may be subject to small charge verification before they are approved for shipment. In these cases, a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.

Conditional Gift Cards and Email Promotion Gift Cards

  • You must spend the minimum full-price spend or more on full-priced products to be eligible to use this Gift Card.
  • The gift card can only be used on full priced product.
  • The gift card cannot be used in conjunction with any other promo code offer.
  • The gift card cannot be used to purchase - Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories.
  • Gift cards may be redeemed between the Gift Card’s promotional periods only.
  • Should The Customer return items bought with the use of the Gift Card SurfStitch will, at SurfStitch's discretion - Issue a refund by way of credit to their gift card up to the value of the gift card amount redeemed, and by regular refund for the value exceeding the value of the gift card, should the returns be received prior to the gift card expiry date; or issue no refund should the returns be received after the gift card expiry date, except where the refund amount exceeds the value of the gift card, in which case they will be refunded the difference between the total refund amount due and the value of the gift card.
  • In order to redeem the gift card, The Customer must use the SurfStitch checkout by selecting “Proceed to Checkout” in the cart; “PayPal” checkout will bypass the gift card redemption page.
  • Limit one Gift Card per order.
  • 1 Gift Card per person will be issued.

Purchased Gift Cards

SurfStitch gift cards entitle users to Australian Dollars which can be redeemed at SurfStitch.com (Australia). In order to successfully use your Gift Card the following rules must be adhered to - The Gift Card Number must be entered and used within the payment page; The Gift Card must be used prior to the Gift Card’s expiration date; The gift card cannot be used to purchase additional Gift cards. Should The Customer return items bought with the use of the Gift Card SurfStitch will, at SurfStitch's discretion - Issue a refund by way of credit to a new gift card up to the value of the gift card amount redeemed, and by regular refund for the value exceeding the value of the gift card, should the returns be received prior to the gift card expiry date; or issue no refund should the returns be received after the gift card expiry date, except where the refund amount exceeds the value of the gift card, in which case they will be refunded the difference between the total refund amount due and the value of the gift card. All gift cards are valid for 36 months from date of purchase unless otherwise stated.

Abandoned Cart

  • Discount code entitles a customer to get 20% off your order on valid items.
  • Discount excludes: Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories.
  • You must apply the promo code to the bottom of your cart to receive the discount on valid items in your order.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  • If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  • The promotion cannot be applied to an order that has been completed, nor can the relevant promo code and discount be applied to an invalid order.

2FOR and 3FOR $X Promotion

  • Promotion is valid only until stocks last.
  • You must, in one transaction, purchase two or more valid products to be eligible for this discount. Valid products are in the relevant categories.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • If you are unsure how to complete this promotion, please contact customer service before completing your order.
  • Your order must contain two (2) or more of the selected products to receive this offer. If promotional item is refunded, the remaining promotional shirt must also be returned in original condition or will be charged at the standard advertised price to the customer.
  • Offer cannot be used in conjunction with any other discount promo code offer.

Happy Birthday Codes

USE YOUR PROMO CODE TO GET $20 OFF YOUR ORDER WHEN YOU SPEND $80 OR MORE ON VALID ITEMS

  • Discount code entitles the customer to receive $20 off your order when you spend $80 or more on valid items.
  • Discount code expires 4 weeks after initial send.
  • Discount does not apply to Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories.
  • You must apply the promo code to the bottom of your cart to receive the discount on valid items in your order.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  • If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  • The promotion cannot be applied to an order that has been completed, nor can the relevant promo code and discount be applied to an invalid order.
  • If items from the order are returned and your order no longer meets the spend level required for the promotion, all remaining items will be charged at their listed price at the time of purchase.

Welcome New Subscribers

USE YOUR PROMO CODE TO GET $20 OFF YOUR ORDER WHEN YOU SPEND $100 OR MORE ON VALID ITEMS

  • Discount code entitles a customer to receive $20 off your order when you spend $100 or more on valid items.
  • Discount code expires 4 weeks after initial send.
  • Discount does not apply to Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories.
  • You must apply the promo code to the bottom of your cart to receive the discount on valid items in your order.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  • If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  • The promotion cannot be applied to an order that has been completed, nor can the relevant promo code and discount be applied to an invalid order.
  • If items from the order are returned and your order no longer meets the spend level required for the promotion, all remaining items will be charged at their listed price at the time of purchase.

Gift With Purchase

  • Gift With Purchase promo code is valid only while stocks last.
  • You must, in one transaction, spend over the relevant threshold on valid full price products to be eligible to receive a free gift with purchase.
  • Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories are excluded from the minimum spend.
  • You must apply the relevant code in the bottom of your cart to receive the free gift with purchase.
  • Promo code cannot be added after your order has been placed and confirmation number has been confirmed. A fee of $9.99 will be charged to ship the gift when not completed correctly through the checkout.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be used per order. Promo code cannot be used in conjunction with any other promotions.
  • If you are unsure how to complete this promotion, please contact customer service before completing your order.
  • The gift cannot be refunded or exchanged, nor can it be redeemed for cash.
  • The value of full priced items must remain above the relevant threshold to maintain the offer. If purchase is exchanged/refunded below the relevant threshold, the gift must also be returned in original condition, otherwise the price of the gift will be charged to the customer.

25% off sale with YOUI

  • Refer to YOUI's Terms & Conditions for the expiry date unique to your individual discount code.
  • Discount code entitles you to a further 25% off sale items in your order.
  • You must apply the promo code (one word) in the bottom of your cart to receive the 25% discount.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  • If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  • The promotion cannot be applied to an order that has been completed, nor can the 25% discount be applied to an invalid order.
  • Promo only applies to products in the following category: SALE
  • Promo excludes Gift Cards (Digital and Physical), Gift Wrap, Vinyl Records, Surfboards, SUP Boards, Softboards, Cameras and Camera Accessories and Surf Board Racks.

UniDays - 15% Off Sitewide

  • The promotion cannot be applied to an order that has been completed, nor can the 15% discount be applied to an invalid order.
  • Discount code expires 4 weeks after issue.
  • Discount code entitles you to 15% off valid full price and sale items in your order.
  • Discount does not apply to: Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories, and items from the following brands: Hurley, Rip Curl & Havaianas.
  • You must apply the promo code (one word) in the bottom of your cart to receive the 15% discount on valid items in your order.
  • SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  • Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  • If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.

FREE festival backpack with $150 full price spend on Womens Festival Collection items

  1. Receive a FREE festival backpack when you spend $150 or more on full price Womens product in the Festival Collection
  2. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an invalid order.
  3. Promotional period runs from 00:00 Sunday 1st July, 2018 to 23:59 Tuesday 17th July, 2018.
  4. The promo code entitles you to receive a free SWELL festival backpack, if your order meets these terms and conditions.
  5. Spend threshold only applies to full priced Womens Festival Collection products located in Exclusive Category.
  6. You must apply the relevant promo code in the bottom of your cart to receive your free gifts.
  7. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  8. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  9. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  10. If items from the order are returned and your order no longer meets the minimum spend threshold, the cost of the free gifts will be charged at their listed price at the time of purchase.
  11. Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories are excluded from the minimum spend.
  12. This promotion is only valid while stocks last, or until 23:59 Tuesday 17th July, 2018, whichever occurs first.

FREE No News Standard Beanie 2 Pack when you spend $100 on full price items from the Mens Festival Collection

  1. Receive a FREE No News Standard Beanie 2 Pack when you spend $100 on full price Mens product in the Festival Collection
  2. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an invalid order.
  3. Promotional period runs from AEST 00:00 Thursday 5th July, 2018 to AEST 23:59 Tuesday 17th July, 2018.
  4. The promo code entitles you to receive a free No News Standard Beanie 2 Pack, if your order meets these terms and conditions.
  5. Spend threshold only applies to full priced Mens Festival Collection products located in Exclusive Category.
  6. You must apply the relevant promo code in the bottom of your cart to receive your free gifts.
  7. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  8. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  9. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  10. If items from the order are returned and your order no longer meets the minimum spend threshold, the cost of the free gifts will be charged at their listed price at the time of purchase.
  11. Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories are excluded from the minimum spend.
  12. This promotion is only valid while stocks last, or until AEST 23:59 Tuesday 17th July, 2018, whichever occurs first.

SPEND & GET

  1. Take 20% off all items from the Festival Collection in your order when you spend $100 on the Festival Collection.
  2. Take 30% off all items from the Festival Collection in your order when you spend $150 on the Festival Collection.
  3. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an invalid order.
  4. Promotional period runs from 00:00 AM Sunday 8th July, 2018 to 11:59 PM Wednesday 11th July, 2018.
  5. The discount code entitles you to either 20% or 30% off valid items from the Festival Collection in your order, if your order meets these terms and conditions.
  6. Discount only applies to Festival Collection Items in your order.
  7. Minimum spend thresholds of $100 and $150 can only be met with items from the Festival Collection.
  8. The following items and categories are excluded in full from this promotion: Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories
  9. You must apply the relevant promo code in the bottom of your cart to receive the discount on Festival Collection items.
  10. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  11. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  12. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  13. If items from the order are returned and your order no longer meets the spend level for the discount you received, all remaining Festival Collection items will be charged at their listed price at the time of purchase

Extra 30% Off Selected Exclusive Brands

  1. Promotional period ends AEST 11:59PM Tuesday 31st July, 2018.
  2. Discount code entitles you to an extra 30% off the following brands: SWELL, The Hidden Way, No News, Depactus and Nine Islands.
  3. You must apply the promo code (one word) in the bottom of your cart to receive the 30% discount.
  4. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  5. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  6. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  7. The promotion cannot be applied to an order that has been completed, nor can the 30% discount be applied to an invalid order.
  8. Promo applies to both full price and sale items from the valid brands only: SWELL, The Hidden Way, No News, Depactus and Nine Islands.
  9. Promo excludes Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks and Cameras and Camera Accessories.

15% off with Student Edge

  1. The promotion cannot be applied to an order that has been completed, nor can the 15% discount be applied to an invalid order.
  2. Discount code expires AEST 11:59PM Tuesday 15th January 2019
  3. Discount code entitles you to 15% off valid full price and sale items in your order.
  4. Discount does not apply to: Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories, and items from the following brands: Hurley, Rip Curl & Havaianas.
  5. You must apply the promo code (one word) in the bottom of your cart to receive the 15% discount on valid items in your order.
  6. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  7. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  8. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.

Social Winback 20%

  1. Discount code entitles customer to receive 20% off valid full price items sitewide.
  2. Discount code expires AEST 11:59PM Sunday 30th September, 2018.
  3. Discount does not apply to Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories, or any sale item.
  4. You must apply the promo code in the bottom of your cart to receive the discount on valid items in your order.
  5. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  6. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  7. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  8. The promotion cannot be applied to an order that has been completed, nor can the relevant promo code and discount be applied to an invalid order.

Social Winback 25%

  1. Discount code entitles customer to receive 25% off valid full price items sitewide.
  2. Discount code expires AEST 11:59PM Sunday 30th September, 2018.
  3. Discount does not apply to Digital Gift Cards, Physical Gift Cards, Surfboards, SUP Boards, Softboards, Board Racks, Cameras and Camera Accessories, or any sale item.
  4. You must apply the promo code in the bottom of your cart to receive the discount on valid items in your order.
  5. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
  6. Only one (1) promo code can be applied to a single order. This includes free gift offers requiring a promo code to be applied.
  7. If you are unsure how to complete this promotion, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if promotion was not completed correctly.
  8. The promotion cannot be applied to an order that has been completed, nor can the relevant promo code and discount be applied to an invalid order.

Hawaiian Airlines, Hilton Hawaiian Village and SurfStitch Competition “Escape Winter to Hawaii” – Conditions of Entry

1. Introduction

The Promoter of the Hawaiian Airlines, Hilton Hawaiian Village and SurfStitch Competition (Escape Winter to Hawaii) is SurfStitch Pty Limited (ABN 65141251443) of 225 Burleigh Connection Road, Burleigh Heads QLD 4220 (Promoter).

Information on how to enter and the prize(s) form part of these Terms and Conditions. Entry into and participation in the Competition is subject to these Conditions of Entry. By submitting an entry into the Competition, individuals acknowledge that they have read and understood and agree to be bound by these Conditions of Entry.

The Promoter and related bodies corporate (as defined in the Corporations Act 2001 (Cth), agents, representatives and licensors and any persons authorised by such entities (including any sponsors or agents of the Competition) that are listed on https://www.surfstitch.com/offers/escape-winter-to-hawaii-competition.html (or otherwise specified by the Promoter from time to time) will be referred to individually and collectively as SurfStitch in these Conditions of Entry. The primary website address for the Competitions is https://www.surfstitch.com/offers/escape-winter-to-hawaii-competition.html. This, and all associated SurfStitch webpages or sites linked to it (including any related mobile phone messages or material), are referred to in these Conditions of Entry as the Website.

2. Who is eligible to enter?

The Hawaiian Airlines, Hilton Hawaiian Village and SurfStitch Competition is open to individuals (Eligible Persons) who:

  1. are citizens or permanent residents of Australia;
  2. are at least 18 years of age at the commencement of the Competition Entry Period;
  3. hold a valid passport and are not barred from entry into The United States of America,
  4. hold or are able to obtain before the travel period a valid visa granting them access to The United States of America,
  5. are not (and none of their immediate family or people they are living with are) employees, officers, directors or agents of SurfStitch or any sponsor associated with the Competition. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin; or
  6. do not have any criminal convictions.
By entering the Competition, Eligible Persons authorize the Promoter to conduct any police checks deemed necessary by the Promoter in its sole discretion to ensure an entrant is an Eligible Person.

3. How to Enter

In order to enter the Competition, individuals (an Entrant) must take the following steps during the competition period (00:00 Australian Eastern Standard Time (AEST) Sunday 1st July, 2018 – 23:59 AEST Tuesday 31st July, 2018):

  1. The Entrant must enter via this URL: https://www.surfstitch.com/offers/escape-winter-to-hawaii-competition.html . The Entrant will need to enter their first and last name as well as their email address, gender, State of residence, and phone number.
  2. The entrant must agree to have read the Terms & Conditions of entry, and agree to join the SurfStitch, Hawaiian Airlines and Hilton Hawaiian Village databases to receive electronic communication.
  3. To complete their entry, the Entrant will need to click “Continue”. After completing their entry, the entrant will be taken to another tab where he/she can gain more entries by entering with Facebook, by entering with Instagram and by entering with Twitter
  4. The entrant can also gain extra entries by sharing the competition with their friends via Email, Facebook, Twitter, Google+ or Linkedin. Each time the Entrant shares the competition and a friend enters using the Entrant’s shared link, they will receive an additional entry into the competition.
The Promoter reserves the right, at any time, to disqualify any Entrant who submits an entry that is not in accordance with these Conditions of Entry or who tampers with the entry process. If an Entrant fails to provide such evidence or undergo a probity check within a reasonable time, or if an Entrant provides false, misleading or inaccurate information, the Promoter may disqualify the Entrant from the Competition. Entries with any errors and omissions may be accepted, rejected, amended or corrected at the Promoter’s and/or the Agent’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Entrants must also inform the Promoter if they have or receive any criminal convictions, in which case the Promoter may reject or disqualify their Entry in the Promoter’s sole discretion. Entrants acknowledge that their personal details will be stored and used by the Promoter in accordance with SurfStitch’s applicable Privacy Policy, which is available at https://www.surfstitch.com/privacy-policy/privacy-policy.html . Entrants acknowledge that their personal details will also be stored and used by all suppliers of prizes in accordance with the applicable supplier privacy policies.Entrants must bear their own costs and expenses associated with the preparation and participation in the Competition, including any cost associated with accessing the Website, unless otherwise specified on the Website or in these Conditions of Entry, or agreed by the Promoter in advance in writing. If there is a dispute as to the identity of an Entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the Entrant.

4. Determination of Winners

The winner of the prize will be randomly selected. The random selection will be barrel drawn and skill plays no part in determining the winner of this promotion.

The use of any automated entry software or any other mechanical or electronic means that allows an Entrant to automatically enter repeatedly is prohibited and will render all entries/votes submitted by that Entrant invalid.

All Prizes are accepted at the Winner’s and/or companion’s risk (as applicable) and the Promoter (and its Prize and Competition suppliers) each exclude all warranties in connection with the Prizes, to the extent permitted by law. The Winners are responsible for any taxes payable as a result of a Prize being awarded or received.

Details of all Prizes will be determined by the Promoter, in its sole discretion and the Promoter reserves the right to substitute alternative Prizes. Prizes are not transferable or exchangeable and, except as substituted by the Promoter, cannot be taken in any other form, including cash.

The prize draw will take place at SurfStitch Pty Ltd, 225 Burleigh Connection Rd Burleigh Heads 4220 QLD at 2:00 PM QLD Time on Thursday 2nd August 2018. The prize draw will be announced on https://www.facebook.com/surfstitchaustralia/ and via email to all entrants from SurfStitch Pty Ltd on Monday 6th August, 2018.

The winner will be contacted by telephone and by the email address provided in their corresponding order details to the entry. If the winner does not accept the prize within a period of three (3) months by 2:00PM QLD time on the 2nd November, 2018 a re-draw will take place at SurfStitch Pty Ltd, 225 Burleigh Connection Rd Burleigh Heads 4220 QLD on 2nd November 2018 at 3:00PM QLD time. The new winner will be contacted by telephone and by the email address provided in their corresponding order details to the entry. The prize draw will be announced on https://www.facebook.com/surfstitchaustralia/ on November 5th 2018.

5. Prizes

Entry for the Competition opens at 00:00 Australian Eastern Standard Time (AEST) on Sunday 1st July, 2018 and closes at 23:59 AEST on Tuesday 31st July, 2018.

Details of the Prizes are as follows:

  • The first valid entry drawn will win 160,000 Hawaiian Miles (Hawaiian Airlines airmiles) to the value of AUD $2,100, to be used to purchase 2 x return economy airfares from Sydney or Brisbane to Honolulu.
  • Prize also includes seven nights’ accommodation with Hilton Hawaiian Village to the value of AUD $4,600 and a SurfStitch EGift Card to the value of AUD $1,000.
  • Grand Prize is for one (1) winner and one (1) travel companion and must travel on the same itinerary.
  • Prize is valued at $7,700 AUD. Prize winner must take the trip before 30th June, 2019 or the prize will be forfeited, subject to approval from relevant regulatory authorities.

The prize pack includes:

  • Round-trip economy air transportation for two (2) people, from either Sydney or Brisbane (Winner’s choice) to Honolulu, Hawaii valued at $2,100, in the form of 160,000 Hawaiian Airlines airmiles
  • Seven (7) nights in a luxurious ocean view room at the Hilton Hawaiian Village for two (2) people valued at $4,600
  • A SurfStitch EGift Card valued at $1,000

As at May 17th 2018 maximum Prize value for the Prize Package is AUD $7,700.00. The Promoter accepts no responsibility for any variation in the Prize value.

6. Prize Conditions

In order to redeem the prize, the winner will be required to open an HAMiles account within one month of being notified of their win. The 160,000 Hawaiian Airlines airmiles will be deposited into this account.

It is solely the responsibility of the winner to book both their own flights and accommodation. Dates of trip are subject to booking and/or flight and accommodation availability and the winner is therefore encouraged to book as far in advance as possible. If booking last minute for high season dates, or for school holiday periods, the winner may require more than 160,000 miles to book a flight to Hawaii. The Prize must be taken in full before 30th June, 2019 or the prize will be forfeited, subject to approval from relevant regulatory authorities.

The Grand Prize Winner will not receive any compensation if actual retail value of trip is less than projected approximate retail value. Hawaiian Airlines and Hilton Hawaiian Village reserves the right to substitute the Grand Prize in whole or in part in the event that all or any component of the Grand Prize is unavailable, with a Grand Prize or Grand Prize component of equal or greater retail value. The Grand Prize is not transferable, not redeemable for cash, not for re-sale and will be awarded to the confirmed winner only. All prizing is subject to availability at the time of booking as well as weather conditions and may be limited, particularly on weekends and statutory holidays. Any expenses not specifically mentioned above as part of the Grand Prize shall be the sole responsibility of the winner. The Grand Prize does not include any expenses related to visas, meals, drinks, pre- and post-travel arrangements, airport transfers, incidentals (phone, internet, laundry etc.), gratuities, or any applicable taxes, which are the sole responsibility of the winner.

Once booked, changes are not permitted. All flight bookings must be held and confirmed by the airline.

The winner and companion must purchase their own travel insurance.

This prize ticket must be taken as offered and cannot be sold, bartered or exchanged for cash. Once the ticket is issued changes are not permitted. In the event of a no-show, tickets may not be changed or reissued. Bookings to be held and confirmed are subject to availability. It will remain the responsibility of the winner and their travelling companion to ensure they hold valid passports and visas (if required) for travel to Hawaii.

Flights are subject to the fare rules and General Conditions of Carriage of Hawaiian airlines. The Winner is responsible for the payment of any applicable airline excess baggage fees or other fees, taxes and surcharges. The Winner and their guest will not be entitled to accrue frequent flyer points on the travel or accommodation. The Promoter and The Partners are not responsible for any cancellation, delay or rescheduling of flights and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the Winner. All ticketing is electronic and paper tickets will not be issued.

Flights are from either Sydney or Brisbane (Winner’s choice). The winner and guest will need to make and pay for their own way to any of the abovementioned major cities. The winner and their guest must depart from and return to the same departure point and travel together. Airport transfers are not included at any point during redemption of the Grand Prize.

Notwithstanding the above, Hawaiian Airlines and Hilton Hawaiian Village reserve the right to offer the winner a prize alternative to the prize originally awarded and accepted which, with the winners written consent, shall replace the original prize, equal to or greater in value than the original prize.

Any extension to the duration of the Prize is at the Winner's sole expense and subject to availability at the time of booking. Additional spending money, meals, alcohol, taxes, gratuities/tips, insurance, passports, travel documents, visas, vaccinations, transport to and from departure point, additional transfers, items of a personal nature, additional accommodation other then what is outlined above, in-room charges and all other ancillary costs are not included in any prize.

Final itineraries must be confirmed as acceptable by the Promoter in its absolute discretion.

Winners may be required to present their credit card at time of accommodation check in for security purposes. If for any reason a winner does not take a prize (or an element of its prize) at the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash, subject to relevant regulatory authority approval.

Prizes are subject to the standard terms and conditions of individual prize and service providers.

It will remain the responsibility of the winners to ensure they redeem the AUD$1,000 eEGift Card by the expiry date. The Promoter is not responsible for the expiry of any unused amount left on the eEGift Card The SurfStitch eEGift Card is subject to following standard eEGift Card terms and conditions of the Promotor (SurfStitch Pty Limited) and the following rules must be adhered to:

  1. The EGift Card Number must be entered and used within the payment page;
  2. The EGift Card must be used prior to the EGift Card’s expiration date;
  3. The eGift Card cannot be used in conjunction with any other promo code offer;
  4. The eGift Card cannot be used to purchase - EGift Cards and Gift wrap.
  5. Should The Customer return items bought with the use of the EGift Card SurfStitch will, at SurfStitch's discretion - Issue a refund by way of credit to their eGift Card up to the value of the eGift Card amount redeemed, and by regular refund for the value exceeding the value of the eGift Card, should the returns be received prior to the eGift Card expiry date; or issue no refund should the returns be received after the eGift Card expiry date, except where the refund amount exceeds the value of the eGift Card, in which case they will be refunded the difference between the total refund amount due and the value of the eGift Card.

In order to redeem your eGift Card, you must use the SurfStitch checkout by selecting “Proceed to Checkout” in the cart; “PayPal” checkout will bypass the eGift Card redemption page In the event of war, civil unrest, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion, or suspend or modify a prize. If the winner cannot participate in the activities provided by the relevant operator while they are at the Prize destination, the activities will then be forfeited, subject to approval from the relevant regulatory authorities.

If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to approval from the relevant regulatory authorities.

The Winner and any guest must, as a condition of accepting the prize:

  1. make themselves available during the dates outlined in these Conditions of Entry;
  2. be willing and able to travel to the location outlined in these Conditions of Entry;
  3. purchase travel insurance that provides total cover and full medical evacuation;
  4. submit medical information to the Promoter promptly upon reasonable request, and submit to any reasonable medical examinations or probity or background checks that may be necessary to establish that the Winner and any guest is able to travel to the locations described in the relevant Prize(s); and
  5. sign the Promoter's:
    1. deed of release in relation to the use of their names and images for promotional purposes; and
    2. deed of indemnity and exclusion of liability.
    3. Winner and any companion conduct

Winner and any guest must not:

  1. hold themselves out as or otherwise represent that they are an agent of SurfStitch or any supplier of the prizes or otherwise affiliated with SurfStitch, Hawaiian Airlines, Hilton Hawaiian Village or any supplier of the Prize (Promoter Associates) except as expressly provided for in the Agreement; or
  2. bring SurfStitch or Promoter Associates into disrepute or make any disparaging comments about any of them in relation to the Competition.
The winner and any guests must at all times behave appropriately and in accordance with the law when taking part in the Competition and observe these Conditions of Entry. If winner or any guest breaks any of these obligations, the Promoter reserves the right, in its sole discretion to eliminate the winner from the Competition and/or remove the winner and any guest from any location at which they are located when participating in the Competition and/or prize.

7. General rules of the Competition

The Promoter reserves the right, at any time, to invalidate any votes which it reasonably suspects have been submitted using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information. The Promoter will not be responsible for any problems or technical malfunction of any online computer systems, servers or providers, computer equipment, software or failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or any mobile network.

8. Our liability to Entrants

Nothing in these Conditions of Entry limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter Entities and Promoter Associates.

  1. have no responsibility in relation to participation in the Competition or the preparation of an Entry and Entrants will bear all risks associated with their participation in the Competition. Further, Promoter and each Promoter Associate will have no liability to an Entrant whatsoever if an Entrant is prevented or unable to attend or take part in the Competition for any reason;
  2. maximum aggregate liability under or in relation to these Conditions of Entry or the Competition, whether in contract, tort (including negligence), in equity, under statute, based on fundamental breach or breach of a fundamental term or on any other basis, is limited to AU$20,000; and
  3. is not responsible for and excludes all liability (including negligence) for, and no measure of damages payable by SurfStitch or any Promoter Associate will, under any circumstances, include:
    1. special, direct, indirect, consequential, incidental, special or punitive damages; or
    2. damages for loss of opportunity, profits, revenue or goodwill, whether in contract, tort (including negligence), in equity, under statute, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage arising in any way out of: any technical difficulties or equipment malfunction (whether or not under the Promoter’s or any Promoter Associate’s control);
    3. any theft, un-authorised access or third party interference;
    4. any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter or any Promoter Associate;
    5. any variation in prize value to that stated in these Conditions of Entry;
    6. any tax liability incurred by a winner or Entrant; or
    7. use of a prize.

9. Entrants’ liability to the Promoter

Without limiting any other rights the Promoter may have under these Conditions of Entry or otherwise, Entrants agree to defend, indemnify and hold the Promoter and the Promoter Associates and their respective officers, directors, employees, agents, subcontractors, licensors, and suppliers, from and against all claims, actions, demands, liabilities and settlements, including reasonable legal and accounting fees, arising in connection with:

  1. any breach by an Entrant of these Conditions of Entry;
  2. any negligent, fraudulent or unlawful act or omission by an Entrant; or
  3. the infringement or alleged infringement of a third party’s intellectual property rights, moral rights or other rights or breach of confidence arising directly or indirectly from the use of any material in accordance with these Conditions of Entry.

10. General matters

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, un-authorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:

  1. to disqualify any entrant; or
  2. to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to the relevant regulatory authority approval.

Nothing in these Conditions of Entry is intended to, or will be construed as, creating a relationship of employer and employee, principal and agent, joint venture or partnership between an Entrant and SurfStitch. If any part of these Conditions of Entry is held to be invalid or unenforceable, only that part will be amended or severed to the extent of any invalidity without affecting the validity of the remaining provisions. These Conditions of Entry are governed by the law in force in the State of Queensland, Australia, and any other relevant regulatory authorities and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia any other relevant regulatory authority and courts of appeal from them for determining any dispute concerning these Conditions of Entry.

Any provisions of these Conditions of Entry which by their nature survive termination or expiry of these Conditions of Entry will survive termination or expiry of these Conditions of Entry.

If a party does not act in relation to a breach by the other party of these Conditions of Entry, this does not waive the non-breaching party’s right to act with respect to subsequent or similar breaches.

These Conditions of Entry constitute the entire agreement between the Promoter and an Entrant in relation to the Competition and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between the Promoter and an Entrant in relation to the Competition.

The words ‘including’, ‘such as’, ‘particularly’ and similar expressions are not used as, nor are intended to be, interpreted as words of limitation.

The Promoter may notify an Entrant via any of the contact details the Entrant supplies as part of their Entry. An email sent to Entrants will be regarded as given and received 24 hours after the email was sent, unless the Promoter receives notification that the email was not delivered.

The Promoter holds all agreements, covenants and undertakings expressed to be on behalf of any Promoter Associate on trust for that Promoter Associate.

Notwithstanding any other provision in these Terms and Conditions, the Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and prize suppliers. Entry is conditional on providing this information. The Promoter and any prize suppliers may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to access, update or correct information to the Promoter. All entries become the property of the Promoter.

SurfStitch Pty Limited (ABN 65141251443)

ACT Permit: ACT TP 18/01077

NSW Permit: LTPS/18/25399

SA Permit: T18/994