Terms & Conditions

(a) Promotion

(i) The CARVE x SurfStitch x Jayde Shaw Surfboard Art Competition (“Promotion”) gives eligible customers the opportunity to win a custom surfboard spray/artwork by artist Jayde Shaw.

(ii) By entering the Promotion, entrants agree to be bound by these Terms & Conditions.

(b) Promoter

(i) The Promoter is:

The White Room International
ABN: 48 105 195 917
75 Ashford Ave
Milperra NSW 2214
Australia
Phone: (02) 8708 1330

(ii) The Promotion is conducted by The White Room International in collaboration with CARVE Eyewear, SurfStitch and artist Jayde Shaw.

(c) Promotion Period

(i) The Promotion opens at 12:00am AEDT on Thursday, 1 October 2026 and closes at 11:59pm AEDT on Saturday, 31 October 2026 (“Promotion Period”).

(ii) Purchases made outside the Promotion Period are not eligible.

(d) Eligibility

(i) Entry is open to residents of Australia, including all Australian states and territories, who meet the requirements set out in these Terms & Conditions.

(ii) Entrants must be 18 years of age or older at the time of entry.

(iii) Employees, contractors and immediate family members of The White Room International, CARVE, SurfStitch, Jayde Shaw and any agencies or businesses directly associated with the conduct of the Promotion are not eligible to enter.

(e) How to Enter

(i) To receive an eligible entry, an entrant must, during the Promotion Period:

(A) Purchase any CARVE product from either:

(1) carve.com.au; or

(2) surfstitch.com; and

(B) Follow all three of the following Instagram accounts:

(1) @jaydeshaww

(2) @carveeyewearau

(3) @surfstitch

(ii) Entrants must continue to follow all three Instagram accounts at the time the winner is verified.

(iii) The Promoter may request reasonable evidence that a potential winner satisfies the Instagram following requirements before awarding the prize.

(iv) Each eligible purchase/order constitutes one entry into the random draw.

(v) Any order that is cancelled, refunded, determined to be fraudulent or otherwise reversed may be deemed ineligible and the associated entry removed from the Promotion.

(vi) No additional fee is charged to enter the Promotion other than the normal cost of purchasing an eligible CARVE product.

(f) Prize

(i) There is one (1) prize available.

(ii) The winner will receive a custom surfboard spray/artwork by artist Jayde Shaw, valued at approximately $1,000 AUD.

(iii) The winner must provide their own surfboard. A surfboard is not included as part of the prize.

(iv) The prize is not transferable, exchangeable or redeemable for cash.

(g) Surfboard Requirements and Delivery

(i) The winner is responsible for supplying a surfboard suitable for the custom artwork.

(ii) The winner must arrange, at their own cost and responsibility, to bring and/or deliver their surfboard to Jayde Shaw at her workshop in Miami, Queensland 4223, at a date and time agreed between the winner and Jayde Shaw.

(iii) The winner is also responsible for collecting the surfboard once the artwork is complete unless otherwise agreed.

(iv) Any travel, accommodation, transport, courier, freight or other expenses associated with getting the winner and/or surfboard to and from Jayde Shaw’s workshop are the responsibility of the winner.

(v) CARVE, SurfStitch, The White Room International and Jayde Shaw reserve the right to decline to work on a surfboard if it is reasonably considered unsuitable, unsafe, excessively damaged or otherwise inappropriate for the proposed artwork. In these circumstances, the winner may be required to provide an alternative suitable surfboard.

(h) Condition of the Surfboard

(i) The winner is responsible for the condition of the surfboard supplied for the artwork.

(ii) CARVE, SurfStitch, The White Room International and Jayde Shaw do not accept responsibility for pre-existing scratches, dents, cracks, discolouration, structural damage, repairs, manufacturing defects or other issues with the surfboard before it is provided for the custom artwork.

(iii) The winner acknowledges that the process of preparing, painting, spraying, finishing or otherwise creating artwork on the surfboard may permanently alter its appearance and finish.

(iv) Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

(i) Custom Artwork and Artistic Discretion

(i) The prize is a custom artwork and the final design will involve the creative and artistic discretion of Jayde Shaw.

(ii) The winner may be involved in discussing the creative direction, colours, concepts and overall design for the surfboard. However, the winner acknowledges that the final artwork may vary from concepts, references, sketches, discussions or expectations provided before or during the creative process.

(iii) Subject to any rights that cannot lawfully be excluded, CARVE, SurfStitch, The White Room International and Jayde Shaw are not responsible merely because the winner does not personally like, or later changes their mind about, the style, colour, composition or other subjective artistic aspects of the completed artwork.

(iv) Once the artwork has been applied to the surfboard, CARVE, SurfStitch, The White Room International and Jayde Shaw are not required to repaint, remove, replace or otherwise alter the artwork because of a change in the winner’s personal preference.

(j) Random Winner Draw

(i) The winner will be selected entirely at random from all valid eligible entries received during the Promotion Period.

(ii) The random draw will take place on Monday, 2 November 2026 at:

The White Room International
75 Ashford Ave
Milperra NSW 2214

(iii) The first valid eligible entry selected at random will be the provisional winner, subject to verification of eligibility and compliance with these Terms & Conditions.

(iv) Entrants do not need to be present at the draw to win.

(k) Winner Notification

(i) The provisional winner will be contacted by email using the email address associated with their eligible CARVE or SurfStitch purchase.

(ii) The winner will be notified as soon as reasonably practicable following the draw.

(iii) The provisional winner must respond to the notification and provide any information reasonably required to verify their eligibility.

(iv) The Promoter will make reasonable efforts to contact the selected winner.

(l) Prize Claim Period and Redraw

(i) The selected winner will have until 11:59pm AEDT on Monday, 16 November 2026 to respond to the winner notification and claim the prize.

(ii) If the selected winner:

(A) does not respond by the claim deadline;

(B) cannot be contacted after reasonable efforts have been made;

(C) is determined to be ineligible; or

(D) otherwise fails to comply with these Terms & Conditions,

the winner will forfeit the prize and a new winner will be selected at random in a redraw on Tuesday, 17 November 2026.

(iii) The redraw will take place at:

The White Room International
75 Ashford Ave
Milperra NSW 2214

(iv) The replacement winner will be contacted by email and will be subject to the same eligibility and verification requirements.

(m) Photography, Video and Promotional Content

(i) As a condition of accepting the prize, the winner agrees that CARVE, SurfStitch, The White Room International and Jayde Shaw may photograph, film and otherwise record the winner’s involvement in the creative process, including the design, preparation, spraying and completion of the surfboard artwork.

(ii) The winner grants CARVE, SurfStitch, The White Room International and Jayde Shaw permission to use and publish:

(A) the winner’s name;

(B) photographs and video footage of the winner;

(C) footage and imagery of the surfboard and its artwork;

(D) behind-the-scenes content relating to the creation of the artwork; and

(E) reasonable quotes, comments or interviews provided by the winner in connection with the prize.

(iii) This material may be used for promotional, advertising, social media, website, editorial and marketing purposes relating to CARVE, SurfStitch, The White Room International, Jayde Shaw and this Promotion.

(iv) The winner acknowledges that no additional payment or compensation will be provided for the permitted use of this material.

(n) Verification and Invalid Entries

(i) The Promoter reserves the right to verify the validity of entries and the eligibility of entrants.

(ii) The Promoter may disqualify an entrant who:

(A) tampers with the entry or draw process;

(B) provides false, incomplete or misleading information;

(C) uses fraudulent purchase details;

(D) does not satisfy the entry requirements; or

(E) otherwise breaches these Terms & Conditions.

(iii) If a winning purchase is subsequently cancelled, refunded or reversed before the prize is awarded, the Promoter may deem the entry invalid and conduct a redraw.

(o) Prize Availability

(i) The surfboard artwork will be completed at a mutually agreed date, subject to the reasonable availability of Jayde Shaw and the winner.

(ii) If circumstances outside the reasonable control of the Promoter or Jayde Shaw prevent the prize from being provided substantially as described, the Promoter may provide a reasonably comparable alternative where permitted by law.

(p) Liability

(i) To the maximum extent permitted by law, CARVE, SurfStitch, The White Room International and Jayde Shaw are not responsible for indirect or consequential loss arising from participation in the Promotion or acceptance and use of the prize.

(ii) Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other applicable legislation.

(q) Personal Information

(i) Personal information collected in connection with the Promotion will be used for administering the Promotion, verifying entries, contacting and announcing the winner and fulfilling the prize.

(ii) Personal information may be shared between The White Room International, CARVE, SurfStitch, Jayde Shaw and relevant service providers where reasonably necessary to administer the Promotion.

(iii) Personal information will otherwise be handled in accordance with applicable privacy laws and the relevant privacy policies of the participating businesses.

(r) Instagram

(i) This Promotion is in no way sponsored, endorsed, administered by or associated with Instagram or Meta.

(ii) By entering, entrants release Instagram and Meta from responsibility in connection with the Promotion to the extent permitted by law.

(iii) Entrants acknowledge that they are providing their information to the Promoter and participating brands and not to Instagram or Meta.

(s) General

(i) The Promoter’s decisions regarding the administration of the Promotion, verification of entries and conduct of the random draw are final, subject to applicable law.

(ii) If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

(iii) The Promotion will be conducted in accordance with applicable Australian trade promotion, privacy and consumer laws.

You are granted a limited license to access and use the Website for personal, non-commercial use. You must not engage in any activity that is disruptive, interferes with its proper functioning, or attempts to circumvent our security measures. This includes the use of any automated tool to access, copy, or scrape Website content. All content on the Website, including text, graphics, logos, and images, is the property of SurfStitch or its suppliers and is protected by copyright and other intellectual property laws.

To access some features of the Website you may need to create an account. You are responsible for maintaining the confidentiality of your account details and password and for all activities that occur under your account. We are entitled to rely on any communications we receive from the email address associated with your account as being authorised by you. You must notify us immediately if you become aware of any unauthorised use of your account.

By placing an order through our Website you are making an offer to purchase a product on these Terms. You represent that you have the legal capacity to enter into a binding contract. If you are under 18 years of age, you should seek parental or guardian consent before making a purchase.

Your order is not a binding contract until it has been accepted by us, which occurs when the Seller dispatches the product or we send a dispatch confirmation email (whichever occurs first). We reserve the right to accept or reject any order for any reason, including product availability, errors in pricing or product descriptions, or if we suspect the order is for commercial resale.

All products are intended for personal use only. They must not be purchased for commercial resale without our written consent.

We may place restrictions on the quantity of products that can be purchased in a single order or by a single person. Such restrictions will be communicated on the Website.

All prices are displayed in Australian Dollars (AUD) unless otherwise expressly stated and are inclusive of Goods and Services Tax (GST) where applicable.

Prices are set by our Sellers and may be subject to change without notice. The price applicable to your order will be the price displayed at the time you complete checkout. We accept various payment methods as indicated at checkout. Payment must be received in full before an order is dispatched.

All prices are displayed in Australian Dollars (AUD) unless otherwise expressly stated and are inclusive of Goods and Services Tax (GST) where applicable.

Prices are set by our Sellers and may be subject to change without notice. The price applicable to your order will be the price displayed at the time you complete checkout. We accept various payment methods as indicated at checkout. Payment must be received in full before an order is dispatched.

We and our Sellers strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that all information is entirely error-free, complete, or current. We rely on the information provided by Sellers. Images are for illustrative purposes only, and actual products may vary slightly.

In the event of an error, we reserve the right to correct it and, at our discretion, may revise your order, cancel it and issue a full refund, or provide other reasonable options.

All products are subject to availability, and we reserve the right to withdraw any item from sale at any time.

Products ordered from this Website are intended for shipping to addresses within Australia and New Zealand only. Products are shipped directly by the relevant Seller. Shipping is arranged subject to our Shipping Policy which is incorporated by reference into this agreement.

Some products may be excluded from free or set-price general shipping rates published on this Website due to their size, weight, or other factors. Any exceptions and additional charges will be clearly identified on the product page and at checkout.

Delivery timeframes if provided are estimates only. Delays outside our or the Seller’s reasonable control may occur and do not constitute a breach of contract.

Risk and title in the products pass to you upon delivery. If you provide an "authority to leave," you accept all risk for the products once they have been left at your specified address.

Once an order has been accepted and is being processed, it cannot be modified or cancelled by you. We may allow cancellations on a discretionary basis if the Seller has not yet begun preparing the order. Please review your order carefully before completing the purchase.

We reserve the right to cancel an order at any time before delivery for reasons including, but not limited to, product unavailability or an error in price or product description, in which case we will issue a full refund.

We want you to be completely satisfied with your purchase. We coordinate returns and refunds on behalf of Sellers subject to our Returns Policy which is incorporated by reference into this agreement.

Some products may come with a manufacturer's warranty. Any such warranty is in addition to your rights under consumer law.

Our goods and services come with guarantees that cannot be excluded under Australian and New Zealand consumer law. In Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. In New Zealand, the Consumer Guarantees Act 1993 provides similar protections. We provide a single pathway for you to exercise these rights. If you believe a product is faulty or does not meet a consumer guarantee, please contact us via customerservice@surfstitch.com.

Your privacy is important to us. Our Privacy Policy is incorporated by reference into these Terms and governs how we collect, use, and manage your personal information.

Your use of the Website or other provision of information to us implies consent to us storing and handling your information and communicating with you in accordance with our Privacy Policy. You can manage your marketing communication preferences by using the unsubscribe link in our emails.

To the extent permitted by law, our liability for any loss or damage arising from your use of the Website or the purchase of any product is limited to the price of the product in question. We are not liable for any indirect or consequential loss. You are responsible for any loss we suffer because of your fraudulent or unlawful use of the Website

SurfStitch re-commenced trading under new management following a voluntary administration and changes of ownership, operational control and systems after May 2025. Due to this transition we are unable to access records for, verify, or honour any gift cards or store credits issued prior to May 2025. Only gift cards and credits issued by us after this date are valid for use.

If you have a complaint or dispute, please contact our customer service team in the first instance at customerservice@surfstitch.com. We are committed to resolving issues quickly and fairly. Either party may take the matter to a tribunal or court at any time.

These Terms are governed by the laws of New South Wales, Australia. This choice of law does not deprive you of any mandatory protection afforded to you by the laws of your place of residence. In particular, your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 are not affected by this clause.

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be severable and shall not affect the validity of the remaining provisions. A failure by us to enforce a provision on one occasion does not constitute a waiver of our right to enforce it on another occasion. These Terms, together with our privacy, shipping and returns policies, constitute the entire agreement between you and SurfStitch concerning your use of the Website and the purchase of products.

In these Terms, "SurfStitch", "we", or "us" refers to SurfStitch Pty Limited (ABN 65 141 251 443). "Website" refers to the SurfStitch online platform accessible at surfstitch.com and all related electronic interactions we have with you. "Sellers" refers to the third-party vendors who advertise and sell products on our marketplace.