Welcome to SurfStitch careers

"The best part about working for SurfStitch is the room for growth. I’ve been working at SurfStitch for four years now and I’ve worked my way up as SurfStitch has expanded; I’ve learnt a heap of new skills and tools of the trade along the way and I’m always looking forward to the next new challenge and experience."

- Harris Kachel Lead Product Coordinator
Location: Gold Coast, QLD, Australia Department: All Current Opportunities

Why join us?

SurfStitch offers a fun, fast-paced and challenging environment with unmatched global career opportunities. The business is experiencing exceptional growth, including operations in the USA and the UK, with further global rollouts planned.

SurfStitch HQ is based in Burleigh Heads, Gold Coast, just a short drive from some of Australia's most iconic surf beaches.

SurfStitch caters for a working environment of motivated, career aspirational individuals and provides loads of staff benefits including employee discounts, unrivaled career opportunities, employee training and development programs and most importantly, fun staff parties!

We're always looking for enthusiastic, motivated and talented individuals to join our team.

Enviable Location

We are located just down the road from beautiful Burleigh Heads. You can start your day with a surf or a dip before work, or hit the James Street café’s for a bite to eat at lunch!

Training and Development

We believe that investing in our people is vital to their growth, and ours! We encourage our employees to attend both internal and external courses to develop their specialist skills, and for our future leaders, their leadership and management capability.

Collaborative workspaces

Our office employees work in an open-plan set up with plenty of meeting spaces to slip away and work on projects. At the warehouse, our innovative set up encourages team safety and efficiency, and includes a breakout area complete with ping pong and foosball!

Health & Wellbeing

We encourage our employees to take a break and enjoy a massage with our resident massage therapist! Our warehouse employees also take part in daily stretching and tai chi to keep them in tip top shape.

Café & Coffee

Not many workplaces can offer a low-cost, on-site Japanese café, plus two free coffees a day! We also provide a free basic breakfast for office employees.

Employee discount

Hold on to your pay checks! We offer a very generous employee discount on the same new products available to our customers.

Our Teams

Merchandise & Buying

Our Merchandise & Buying team plan and source every product that you see on SurfStitch, ensuring that our selection is relevant and enticing for our diverse customer base.

Roles in this team include:

  • Buyer
  • Planning Analyst

Marketing

The diverse in-house team are responsible for all marketing channels to acquire and retain current customers through: SEM, SEO, digital display, social media, content, PR, promotions, email, branding and seasonal campaigns.

Roles in this team include:

  • GM of Marketing
  • Marketing, Performance and Email Managers
  • Graphic Designers
  • Marketing, Social, Content, Performance and Email Coordinators

Warehouse

The Warehouse team is the biggest at SurfStitch. They receive, process and ship thousands of items every day, ensuring that our customers receive their orders faster than they expect!

Roles in this team include:

  • Warehouse Storeworker
  • Inventory Specialist

Customer Service

Our Customer Service team are the first point of contact for our customers. They go above and beyond to ensure our customers have a great experience with us every time.

Roles in this team include:

  • Customer Service Representative

Platform Experience

The Platform Experience team put together everything you see on site, including content and images, which are shot in our on-site, purpose-built photography studio!

Roles in this team include:

  • Platform Experience Coordinator
  • Photographer

Platforms & Technology

Platforms & Technology is a very exciting part of our business and no two days are ever the same. We work with lots of different technology solutions that allow us to deliver amazing retail product and compelling content to our audience.

Roles in this team include:

  • Front End Design & Development
  • Project Manager
  • Solutions Architect
  • Business Analyst

Vertical Design

The Vertical team design and coordinate production of our seasonal lines of branded apparel and accessories. Coming to our website soon!

Finance & Payroll

Finance & Payroll look after strategic budgeting and forecasting, as well as day-to-day accounts. And paying our employees on time of course!

Roles in this team include:

  • Accountant
  • Payroll Officer

Human Resources

Our HR team work closely with each department to ensure that we attract and engage the best talent in the business, so we can maintain our reputation as a great place to work!

Roles in this team include:

  • HR Manager
  • HR Advisor

FAQ

What is SurfStitch looking for in a candidate?

While many of our roles require specialist skills, attitude and potential are equally important in our recruitment decisions! Above all, we look for candidates who have proven themselves to be motivated, hard-working and adaptable. We get hundreds of job applications every week, so make sure you make yourself stand out, while also focusing on the requirements of the position you’re applying for.

Do I need to be a SurfStitch customer to apply?

It certainly helps if you have experienced our customer service! We have employees from a variety of working backgrounds, but if you have specialist knowledge in the surf/action sports industry, or in e-commerce, that’s a bonus.

Does SurfStitch sponsor skilled overseas workers to work in Australia?

Who wouldn’t want to work in Australia! For the right candidate, we can consider sponsorship on a 457 visa. This usually only applies to senior level and hard-to-fill roles.

Does SurfStitch offer internships?

We have a limited number of internships available in areas such as Marketing, Design and Buying. The internship must be a compulsory part of your course, and we prefer interns who have a long-term desire to join our team!

What happens after I submit my application?

You will get a call from us if we are interested in chatting to you about your application. Please be patient – good things take time! If you don’t hear from us within two weeks, you haven’t made the shortlist this time. Don’t give up hope – keep an eye on our careers page and feel free to apply for other roles that interest you.

What does the recruitment process involve?

Our recruitment process is a collaboration between the HR team and the Hiring Manager (and in some cases, other members of the relevant team). The process is dependent on the type of role – it may involve a panel interview, a skills test or even a presentation. You will be kept informed throughout to give you the best chance of success.