Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to SURFSTITCH.COM indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SURFSTITCH.COM.


SURFSTITCH.COM reserves the right to make changes to this site and these terms and conditions at any time.


By ordering or registering on SurfStitch.com you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at CustomerService@Surfstitch.com and we will remove you from marketing communications.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SurfStitch.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. SurfStitch.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SurfStitch.com is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SurfStitch.com.

 

Liability

SurfStitch.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

Shipping and Delivery

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. SurfStitch will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.


Certain factors such as order size, weight and shipping address may require us to ship via another method. SurfStitch reserves the right to change you’re your shipping method in these cases and will provide tracking details for the new carrier once shipped.


The delivery times provided by SurfStitch.com are estimates only. SurfStitch.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.


The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". SurfStitch cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.


 

Refunds & Returns

Free returns are offered to orders over $99 shipping to an Australian address Only. If in any circumstance you pay for return shipping SurfStitch will not reimburse postage costs – all Free Returns must be through the use of our Free Return label. One return label will be issued per order and will not be replaced if lost.


Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase unless faulty within the manufacturer's warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the timeframe listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. SurfStitch does not accept cash as a form of payment and takes no responsibility for cash sent via post.


Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. SurfStitch will not pay to return these items to you.

All Parcel Point returns are governed by the terms of service set by Parcel Point. SurfStitch accepts no liability for returns processed via Parcel Point. For more information please see Parcel Point for more info.

 

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. SurfStitch cannot accommodate all address change requests.


SurfStitch takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

International Customs Charges

Some orders may incur a customs or import duty charge. SurfStitch do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SurfStitch will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

 

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

 

Faulty Items and Warranty Information

All repairs are carried out by the manufacturer and not by SurfStitch. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. SurfStitch cannot control the availability of parts of replacement goods.

 

SurfStitch has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, SurfStitch cannot be held accountable for repair periods or communication from the manufacturer.


In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.


We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-3 business days.


Watch and Wetsuit returns: Each manufacturer may have different warranty periods or service standards for faulty items. SurfStitch works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.


GoPro Returns: Please ensure you have visited the GoPro Support site before contacting SurfStitch about your GoPro. Many questions and issues can be resolved here: http://www.gopro.com/support

 

Order Cancellations

If notified before goods have been dispatched, SurfStitch.com can accommodate order cancellations. If items have been shipped, SurfStitch.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

 

Copyright and Trademark Notice

This site is owned and operated by SurfStitch Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SURFSTITCH PTY LTD. 


All software used on the site is the sole property of SURFSTITCH PTY LTD or those supplying the software. 


You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 


No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SURFSTITCH PTY LTD prior written permission. 


All rights not expressly granted herein are reserved.


Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SurfStitch.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 


SurfStitch.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 


If your credit card has already been charged for the purchase and your order is cancelled, SurfStitch.com shall immediately issue a credit to your credit card account in the amount of the charge.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. 


You acknowledge that SurfStitch.com is not responsible for the operation of or content located on or through any such site.

 

Credit Card Payments and Verification

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some credit cards may be subject to a $1 authorisation check which will be released back to you.

 

Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.

 

Promotions & Gift Cards

› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.

› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

› Promotional items are available only while supplies last; SurfStitch does not issue rain checks for items that run out of stock.

› SurfStitch can, at its sole discretion, extend or terminate a Promotion at any time.

› SurfStitch has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.

› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

› All promotional spend levels and discounts are in Australian Dollars (AUD).

› $10 gift cards may not be combined with any other promotional offer and cannot be used in multiple quantities on a single order.


25% off mobile Discount

Enter promo code EASTER25 to get 25% off selected brands and categories.

 

Terms and conditions:

1. Discount code commences at 05:00am AEDT Thursday 17.04.14.

2. Discount code expires 11:59pm AEDT Friday 25.04.14.

3. Discount may be used sitewide.

4. Discount does not apply to gift cards, gift wrap, surfboards, softboards, cameras, camera accessories, bikes, board racks, speakers, Oakley, AM Eyewear, Colab, Birkenstock, Ksubi, Havaianas, Hurley, Rip Curl, Nike and Tigerlily. New in G-Star Raw & Volcom.

5. You must apply the promo code (one word) in the bottom of your cart to receive the 25% discount on valid items in your order.

6. Promo code cannot be added after your order has been placed and confirmation number has been confirmed.

7. SurfStitch has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.

8. At checkout, only one promo code can be entered in at any one time.

9. If you are unsure how to complete this promotion, please contact customer service.

10. The promotion cannot be applied to an order that has been completed, nor can the 25% discount be applied to an invalid order.




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