Returns Policy

Ordering is Easy & Risk Free!

SurfStitch.com is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund*.

Refunds (full price items) -100 days from date of purchase.

Refunds (sale items) – 30 days from date of purchase.

 

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:
1. Complete the Returns section on your invoice & enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around.

2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.

3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:


SurfStitch Returns

Locked Bag 7

Gold Coast MC, QLD 9726

Australia


4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as SurfStitch.com is not liable for lost return parcels.

5. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your refund as quickly as possible. You will then receive an email to notify that your return has been processed.

 

European Customers

To save on return shipping charges, orders placed on the Australian website can be returned directly to our European warehouse. Once received, your order will be forwarded back to Australia to be processed as normal. Please follow the same steps as above and allow an additional 7 days for your return to be processed. European returns can be shipped to the following address:


Surfstitch Returns Australia,

CS20006 , 40150

Soorts-Hossegor, France

Return Terms and Conditions

If you are wanting to return boxed or packaged goods, they must be returned in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

 

Due to hygiene reasons, SurfStitch.com is not able to accept returns on underwear or earrings unless faulty.

 

Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set.

 

If you have any further questions, please contact customer service on:

 

Email: CustomerService@SurfStitch.com

 

Phone: 1800 172 208 or +617 5507 0912

 

Or go to the LiveChat tab on the home page of the site.



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