SurfStitch.com is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 100 days (30 days for sale items*), in the condition that you received it and we will happily exchange size or refund*. We will also ship your size exchange request back to you, for free!
Provided you have spent over $99, and your order is going to an Australian address, you will receive a Free Return Label with your order. This label can be attached to the original packaging or any suitable packaging and dropped into any Australia Post Box or Post Office. Free returns exclude any additional packaging and your parcel's dimensions should not exceed 105cm or 0.25m3. Customers that did not qualify for free returns will need to attend an Australia Post location to return their goods.
If you have misplaced your return sticker, our returns address is:
Locked Bag 7
Gold Coast MC, QLD 9726
We have recently partnered with ParcelPoint to make a customer paid return much easier. Select from over 500+local stores to drop off your parcel - open 7 days and late for your convenience at a fixed price of $6.50 (including tracking) or Australia Post. Click here to complete your customer paid return.
If you have a faulty item that you would like refunded, repaired or replaced, please view our Faulty Item Returns Guide on our Terms and Conditions page.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Items marked under the 3PCR catgory cannot be exchanged and will be refunded if returned.
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Underwear and Earrings: Due to hygiene reasons, SurfStitch is not able to accept returns on underwear or earrings unless faulty.
Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.
During peak returns periods, SurfStitch cannot guarantee returns will be processed within 24 hours. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.
Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order.
Items marked under the 3PCR category on your invoice are not available for exchange and will be refunded if returned.
*Sale items can be returned after 30 days if the product is faulty under warranty or the incorrect item was received.