Delivery times are for orders using Express shipping (no signature required). The number of days refers to the number of business days.
Delivery times are based on information from our shipping partners and are subject to delay due to causes outside of our control.
*$4.99 for orders under $25
Orders placed before 2:00pm AEST in Metro areas should be received the next business day. This service takes 2-3 business days to most other areas.
Express Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping (signature required).
*excludes bulky items and orders over 5kg (please see Regular and Bulky Shipping below).
Regular Shipping orders placed before 2:00pm AEST should be received within 1-5 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email.
Bulky items can include some Travel Bags, Surfboard Racks, Surfboard Covers, Skateboards, Bodyboards, Surfboards, Softboards and some headwear. Most of our Bulky items are shipped to you for FREE however some Bulky items can attract higher shipping fees starting from $19.99. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas).
For more information please see full Terms & Conditions here: Terms and Conditions
For further info, please contact CustomerService@Surfstitch.com or 1800 172 208
To provide our customers with access to our global product range, SurfStitch now offers products from our International websites for express delivery. Products marked as our European collection or Californian Collection will be shipped from our European or United States warehouses separately to any items you purchase from our Australian range. These items should take 2-4 business days for delivery to Metro areas, and 5-10 days to regional areas.